How Teamworks Streamlined Customer Data Onboarding at Scale with Dromo

Teamworks, the leading athlete engagement platform trusted by elite collegiate and professional sports organizations around the world, faced significant challenges in scaling its customer data onboarding processes. As their client base expanded, managing data imports grew increasingly complex and resource-intensive, causing frequent delays and errors. To overcome these obstacles, Teamworks partnered with Dromo in 2023. Leveraging Dromo's robust data integration capabilities, Teamworks dramatically improved import accuracy, accelerated onboarding timelines, and freed substantial engineering resources for innovation.

Before integrating Dromo, Teamworks struggled with inefficient and error-prone data onboarding that was only accessible to Teamworks technical support personnel. Customer data uploads frequently required manual intervention due to validation errors and import failures. These persistent issues strained engineering resources, pulling teams away from core platform improvements and impeding growth. After evaluating several external solutions and considering an internal build, Teamworks chose Dromo for its rapid deployment capabilities, scalable backend ingestion via comprehensive APIs, and advanced AI-driven data validation features. The decision was further reinforced by Dromo's enterprise-grade reliability and rigorous security standards, including SOC 2 Type II compliance.

Dromo's integration into Teamworks' infrastructure was swift and seamless, quickly becoming the standard data ingestion method across their multiple product lines. The solution effortlessly handled files exceeding 100,000 rows, scaling capably as Teamworks' data volumes surged without performance degradation.

"Integrating Dromo was seamless, it was one of the most straightforward implementations we've ever completed. The detailed documentation, intuitive APIs, and responsive Dromo support team allowed our engineering team to deploy rapidly without disruption." – Michael Song, Director of Platform Engineering, Teamworks.

The partnership delivered immediate and measurable improvements. Data import success rates rose dramatically to nearly 100%, virtually eliminating onboarding-related support tickets. Onboarding timelines shrank considerably, significantly enhancing customer satisfaction. Moreover, engineering teams reclaimed hundreds of hours previously spent resolving data import issues, redirecting their focus toward strategic initiatives and product innovation.

"Our customer success and engineering teams immediately noticed the difference. With Dromo, customer onboarding is now self-service, error-free, and frictionless. Our team spends far less time troubleshooting data imports, and customers consistently express satisfaction with how smooth the onboarding process has become." – Michael Song

Recognizing these outcomes, Teamworks solidified its commitment to Dromo by entering a strategic three-year enterprise agreement. The arrangement includes unlimited data imports, custom schemas, multi-region deployments, and dedicated enterprise support. This deepened collaboration underscores mutual trust and positions Dromo as a critical partner in Teamworks' ongoing growth, innovation, and maintenance of industry-leading security and reliability standards.

"Choosing Dromo has been transformative for Teamworks. It not only solved a critical operational bottleneck but also delivered measurable business results: near-perfect data import accuracy, dramatically faster customer onboarding, and substantial engineering resources freed for innovation. I strongly recommend Dromo to any enterprise looking to scale their data onboarding seamlessly." – Michael Song

With Dromo firmly established as its core data onboarding solution, Teamworks is equipped to efficiently manage increasingly complex workloads as its user base continues to expand. This partnership ensures operational excellence, exceptional customer experiences, and sustainable growth.

Explore how Dromo can transform your organization's data onboarding processes. Schedule your demo today.